CELAEST
Base de Conocimiento & Soporte

Frequently Asked Questions

Everything you need to know about our platform and services.

PREGUNTA 01

What types of digital assets do you offer?

We offer a wide range of digital assets including Excel macros, Python automation scripts, data processing tools, API integrations, and complete business software solutions. All assets are professionally developed, tested, and verified before publication.

PREGUNTA 02

How does licensing work?

Each purchase includes a commercial license for the number of users specified in your plan. You get lifetime access to the purchased asset, including all future updates. Enterprise plans offer custom licensing options including white-label rights and unlimited user licenses.

PREGUNTA 03

Can I request a refund if a product does not meet my expectations?

Because our digital assets (open-source Excel macros, Python scripts) and AI Mesh compute are delivered and accessible immediately upon payment, all purchases are final and non-refundable. Refunds apply solely in the event of an unresolvable demonstrable platform defect (see our Refund Policy).

PREGUNTA 04

Do you provide technical support?

Absolutely. All plans include technical support. Starter plans get email support with 24-48 hour response times. Professional plans get priority 24/7 support. Enterprise plans include dedicated account managers and SLA guarantees.

PREGUNTA 05

Are the scripts and software secure?

Security is our top priority. All code is reviewed by our security team, follows industry best practices, and includes no malicious code or backdoors. We also provide regular security updates and maintain compliance with industry standards.

PREGUNTA 06

Can I request custom development or modifications?

Yes! Professional and Enterprise plans include access to custom development services. We can modify existing assets or create completely custom solutions tailored to your specific business needs.

PREGUNTA 07

How often are products updated?

Products are updated regularly based on user feedback, bug fixes, and new feature additions. Starter plans receive monthly updates, Professional plans get weekly updates, and Enterprise customers can request priority updates as needed.

PREGUNTA 08

What programming languages and platforms do you support?

We primarily focus on Excel VBA, Python, and JavaScript for automation. Our products support Windows, macOS, and Linux environments. We also offer cloud-based solutions that work across all platforms.