Terms of Service

These Terms of Service (hereinafter, the "Terms") govern access to and usage of the web platform, APIs, and enterprise services provided under the CELAEST brand (hereinafter, "the Platform"), operated commercially from the Republic of Colombia with international delivery.

By accessing, registering, or purchasing digital assets or compute on the Platform, Customer declares full understanding and acceptance of these Terms, the Privacy Policy, and the Refund Policy, constituting a legally enforceable contract.

Electronic Evidentiary Consent: Pursuant to Law 527 of 1999 on Data Messages and Electronic Commerce, CELAEST electronically records timestamps, contract versions, IP addresses, and device fingerprints upon registration and checkout, constituting full legal proof of agreement.

CELAEST is a specialized technological platform providing enterprise workflow automation, open-source VBA Microsoft Excel macros, Python automation scripts, and unified AI Mesh orchestration.

All offerings on the Platform represent automated digital products and compute delivered immediately upon payment. CELAEST does not provide manual human consulting or bespoke human agency execution in standard self-serve tiers; support is delivered asynchronously via AI assistants, technical documentation, and ticket queues.

Access requires authenticated corporate accounts (via email or OAuth providers such as Google or GitHub). Customers must provide accurate, current, and verifiable operational details.

Credentials and API tokens are confidential and non-transferable outside licensed organizations. Sharing, reselling, or leasing account access is prohibited. Entities may maintain only contracted accounts; creating unauthorized auxiliary accounts to evade limits or penalties triggers immediate access suspension via IP and device fingerprint filtering.

CELAEST delivers frontier model orchestration grounded in strict Data Sovereignty. Customer retains exclusive intellectual property rights over all input data (prompts, files, code) and generated responses.

Zero-Training Guarantee: No corporate workload or prompt processed through our AI Mesh is ever utilized to train, fine-tune, or reinforce public foundational models.

Our architecture operates across three distinct isolation tiers:

Acquiring Excel macros or Python automation scripts grants a perpetual, non-exclusive, non-transferable commercial license for internal corporate operations.

Reselling, sublicensing, or posting source code in open public repositories is strictly prohibited.

Mandatory Sandbox Testing: Because every corporate database and operating environment differs, software is provided "as is". Customer bears an affirmative, strict duty to test and validate every script within a staging sandbox environment before running on critical production databases.

Subscriptions renew automatically at the conclusion of each billing cycle (monthly or annual) using the saved payment method, unless cancelled by Customer prior to the scheduled renewal date. Timely cancellation is Customer's sole duty.

Credit and debit card transactions are processed securely through Stripe, a PCI-DSS Level 1 certified tokenized payment gateway, or via direct electronic bank transfers in Colombia where available. CELAEST never stores complete credit card numbers or CVV verification codes on its servers.

All rules governing refunds and cancellations are controlled exclusively by the CELAEST Refund Policy, which is incorporated into this agreement by reference.

General Rule: All sales are final and non-refundable. Refunds apply solely upon demonstrable technical defects attributable to CELAEST unresolved after ten (10) business days following a support report to support@celaest.com.

Pursuant to Article 47 of Colombian Law 1480 of 2011, statutory withdrawal is inapplicable to immediately executed digital services. Customer agrees to seek resolution first via official CELAEST support; abusive or fraudulent chargebacks trigger account termination, without prejudice to statutory payment reversion rights under Article 51 of Law 1480 of 2011 for unauthorized fraudulent transactions.

Customer agrees to utilize the Platform solely for lawful enterprise operational purposes. Prohibited conducts include:

Violations empower CELAEST to suspend access and block corresponding IP addresses and device signatures without refund.

CELAEST maintains a resilient multi-region cloud architecture engineered to deliver at least 99.9% monthly availability on core services.

For Enterprise corporate customers, dedicated Service Level Agreements apply with priority 24/7 engineering support and customized service conditions pursuant to individual master agreements.

To the maximum extent permitted by applicable law, CELAEST shall not be liable for indirect, punitive, or consequential damages, lost profits, or data corruption arising from script executions without sandbox validation on Customer's systems.

CELAEST's total aggregate liability arising out of or related to this agreement shall not exceed the total fees actually paid by Customer to CELAEST during the six (6) months preceding the incident giving rise to liability.

These Terms are governed by the laws of the Republic of Colombia, including Law 1480 of 2011, Law 1581 of 2012, Law 527 of 1999, and Andean Decision 351 of 1993, without prejudice to non-derogable international consumer protections.

Any dispute shall be submitted to good-faith amicable direct negotiation for thirty (30) calendar days. Failing resolution, parties submit to Colombian courts or consumer complaints before the Superintendency of Industry and Commerce (SIC) at www.sic.gov.co.